Customer Care

Caring for your Jewelry

With proper care and gentle love, your jewelry is made to last several lifetimes. Please remove your jewelry when you are doing anything that is hard on your hands such as gardening, showering, dishwashing, working out, moving large objects, etc. If you are purchasing opal jewelry please take even extra care. Opals have a softness that is comparable to glass, so with improper care, they can easily scratch or break. When exposed to chemicals or extreme temperatures opals can lose their luster and become permanently damaged. If you would like to learn more you can follow this link which I find to be very informative.

Production Time

All ready-to-ship items will dispatch within 5 business days of payment. All made-to-order items will take approximately 4-6 weeks to be completed. Of course, if you need your piece sooner I am happy to accommodate. Just let me know.

Bespoke & Custom

I. Love. Custom. WORK! To start a custom order please reach out directly to me. I will schedule a complimentary design session with you, then collect a 50% non-refundable deposit. The remaining balance is due upon completion of the piece. I love working with customer-supplied materials and gemstones. Show me what you’ve got and we can decide if it is a good fit!

Shipping

Shipping is complementary for all domestic orders, via USPS First Class Mail (3-5 business days). 2-day shipping is available for $10, and overnight for $30.

International shipping is available to most countries. The risk of loss and title of merchandise shipped will pass upon you. Your order is subject to import duties and taxes that are not included in my shipping costs.

Returns & Exchanges 

Due to the nature of handmade pieces, I do not accept returns unless it is due to a manufacturing fault. If you are unsatisfied with the jewelry for an aesthetic reason, you may exchange the unworn piece for something of equal or lesser value.

Service & Warranty

All of my pieces are welcomed to be sent back for service and repairs due to normal ‘wear and tear’. Please know that any repairs that arise from carelessness or negligence to follow care instructions will be assessed and worked on a fair labor and material rate. This especially applies to damaged gemstones that must be replaced due to carelessness.